Domaniewska 39, 02-672 Warsaw, Poland
office@makit.pl
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Junior Helpdesk Specialist

We are looking for candidates for the position of Junior Helpdesk Specialist,

interested in taking part in exciting and complex projects across various areas. If you are communicative, enjoy helping others, are eager to learn, want to be involved in daily project‑related decisions, would like the opportunity to test and implement new solutions, and value teamwork as well as a friendly and relaxed work environment – this role is perfect for you.

Apply today and join the MAK IT team of specialists!

Required skills and experience:

  • Windows
  • Office / O365
  • Teamwork
  • Strong communication skills – user support and interaction
  • Technical culture / technical awareness

Your daily tasks:

  • Installing, updating, and maintaining software and computer hardware
  • Identifying and resolving issues based on the corporate knowledge base
  • Creating user accounts and assigning permissions
  • Remote software installation on user devices
  • Supporting users through a dedicated ticketing system
  • Participating in daily team meetings
  • Proposing the best possible solutions and improvements
  • Providing support‑related assistance

We offer:

  • A role in ambitious projects and a team of administrators with many years of academic and business experience
  • Dedicated mentors supporting your work and continuous development within our organization
  • On‑site work in a modern office and/or hybrid or remote work options
  • Flexible working hours
  • A close‑knit team focused on collaboration
  • A flat team structure – involvement in decisions regarding technology and solution choices
  • A work environment based on cooperation and respect
  • Employment contract or B2B

Benefits

  • Access to private medical care for employees and their families
  • Life insurance
  • Discounts on company products and services
  • Charity initiatives
  • Access to the Multisport program
  • Regular team outings and integration events

 

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    About MAK IT

    MAK IT Sp. z o.o. was established in 2018 as a special purpose organization of the MAK Group. From the beginning, our organization has focused on the development of IT systems to support comprehensive insurance programs for clients operating not only in Poland but also in Central and Eastern Europe. The company has a team of experienced architects and programmers who combine high technical skills with extensive knowledge of insurance and has experience of over 10 years of implementing large and complex IT systems for the insurance industry. Using our competencies and experience of the team, we want to offer you modern IT solutions. From the initial date of the establishment, we have increased our team from 5 to 30 people. Our goal is to reach 100 employees by the end of 2025. The main area of MAK IT’s activity is the development IT systems on the order and the implementation of the integrated, comprehensive solutions and their adaptation to the customers needs.